Self Service

Resetting the password to your online Dog Stay Account

Step 1. Visit the login page, enter your user name (which should be the email you used when setting up your account unless you choose something different), and click on forgot password.

Step 2. Your username should be pre-populated (if not type it in), then click on request password reset. An email will be send to the email address on file for your account.

Step 3. Check your email. You should see an email from Petexec Administration, with the subject line including password reset. After opening, click on the link that says “Click Here to Reset”

Step 4. You will then update your password with the corresponding user name. After adding the new password and clicking Reset Password, you will be redirected to the login page

My Portal. Once Logging in, you can now acess your portal which enables you to update your vaccination records, credit card, view communications and services, and schedule boarding.

A login webpage for PetExec with fields for username and password, a sign-in button, and a 'Forgot Password?' link.
PetExec Password Reset webpage with email input field and 'Request Password Reset' button.
Screenshot of a PetExec password reset email with timestamp 11:03 AM.
Email from PetExec Administration titled 'PetExec Password Reset' with a reset link and red arrow pointing to the link labeled 'Click Here to Reset'.
Screenshot of a webpage titled 'The Dog Stay Password Reset' with fields to enter a username and new password, and a 'Reset Password' button.
Login page for PetExec with a logo featuring a dog, fields for username and password, and a sign-in button.
Screenshot of The Dog Stay owner portal homepage with blue and gray interface, showing account options like Personal Info, Pet Info, Credit Cards, File Uploads, Contracts, Payments, Purchase History, and services for scheduling and modification of boarding times, along with a calendar. The date shown is 08/08/2023.